Billing

By default, payment receipts are sent to the email address of the creator of the team.

To add or update a billing email address or to request copies of invoices, contact support@replay.io.

A payment method can be added from the Billing section in Team Settings. To update a payment method, delete the current card and you will be able to add a new one.

Reach out to your Replay point of contact, we aim to be flexible around trials to ensure companies have ample time to get familiar with Replay, see value, and find the right plan.

If you would like to cancel your subscription, you can either remove the payment method or delete the team.

Our plan details are at replay.io/pricing.

If more than 10 people from your team use Replay, then an Organization or Enterprise plan is the recommended plan. See Premium Features for more details.

You can have up to 10 users total (Developers + Users) on the Team plan. We charge based on Developer seats. Any Replay User can make a replay for the Team.

Any user can record, view, and comment on replays. Developers also have access to print statements and console evaluations. You would only pay for the number of Developer seats needed. See User Role Definitions for details.

User limits are based on the total number of Users and Developers on a Team. You can have any combination of role types, but both contribute to the user limit.

Team: 10 Organization: 100 Enterprise: Unlimited